Job Description

Added - 03/27/25

37160 | Product Consultant

Other Area(s)

Irvine, California | Contract

Job Description

Job Title: Product Consultant 

Location: Remote (Pacific Standard Time)

Salary Range: $20-24/hour 

Benefits: Medical, Dental, Vision 

Role Overview: Brilliant Financial Staffing has been engaged in the search for a Product Consultant. Our client based out of California is looking for a Product Consultant to join their team on a Contract basis. They are seeking individuals with experience in professional customer service, high call volume environments, and can handle customers with compassion. Qualified candidates are encouraged to apply immediately!

Key Responsibilities:

• Enhance Consumer Experience: Deliver an exceptional consumer experience that fosters positive, unsolicited "word of mouth" promotion
• Product and Technical Support: Handle inbound consumer calls to troubleshoot and resolve product or technical issues. Identify the root cause of issues and communicate the most effective solutions, ensuring consumer satisfaction.
• Leverage Technology for Support: Utilize available technology to assist consumers in identifying products, explaining resolutions, and providing technical guidance on repair, installation, and the use of service kits or products.
• Resolve Sensitive Issues: Manage challenging or sensitive consumer situations with professionalism, working towards solutions that benefit both the consumer and the company.
• Maintain Professionalism: Ensure composure and professionalism in all interactions, even in high-pressure or complex situations.
• Meet Performance Standards: Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures.
• Accurate Record-Keeping: Document consumer demographics, product details, and troubleshooting steps accurately as required by company protocols.
• Adaptability and Flexibility: Perform additional duties or special assignments as needed to support team goals and operational requirements.

Qualifications:

• Problem solving is the BIGGEST must have
• Intangibles: Problem solver, resilient, passionate, reliable, multi-tasker, empathetic, compassionate
• 2 years experience in a contact center or other fast-paced customer service environment required.
• Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department’s Remote Work Policy
• Excellent professional communication skills required, both verbal and written
• Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams
• Demonstrated ability to thrive in a work environment that demands high-level focus, low mobility, and high observation
• Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork

Brilliant Staffing, LLC is an Equal Opportunity Employer and encourages applications from all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

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