Job Description
Job Description
Job Description
Ewing Outdoor Supply- Hayward Branch
12135 Liberty Dr. N.E.
Covington, GA 34104
Starting Pay:
$18.00hr+
Customer Service: 40%
Delivery Driving: 30%
Branch Operations: 30%
What You'll Do:
As a Sales, Service, and Delivery Associate , you’ll play a vital role in supporting our landscape and outdoor supply contractors.
- Customer Service & Sales : You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
- Product Expertise : With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
- Order Fulfillment & Delivery : You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
- Relationship Building : You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.
This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.
What We’re Looking For:
- People Person: Strong communication skills are essential! You should be able to make every customer feel welcomed and valued.
- Solution-Oriented: You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
- Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile!
Key Responsibilities:
- Customer Interaction & Sales :
- Assist customers at the counter, answering product inquiries and offering recommendations.
- Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.
- Product Knowledge & Guidance :
- Maintain an in-depth understanding of irrigation and outdoor supply products.
- Advise customers on proper product usage, installation, and maintenance.
- Order Processing & Fulfillment :
- Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
- Prepare orders for transport and ensure proper inventory management.
- Delivery & Logistics :
- Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.
- Ensure products are delivered in excellent condition and address any delivery-related issues.
- Relationship Building :
- Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
- Address customer concerns and resolve issues to maintain high satisfaction levels.
- Team Collaboration :
- Work closely with colleagues to maintain a smooth workflow and meet customer needs.
- Help maintain the cleanliness and organization of the store and delivery areas.
- Operational Support :
- Maintain accurate records of sales, deliveries, and customer interactions.
- Assist with inventory control and stock management as needed.
Requirements
- Customer Service Skills :
- Strong communication and interpersonal skills to engage with customers and provide exceptional service.
- Ability to build positive relationships with clients and team members.
- Basic understanding or willingness to learn about irrigation and outdoor supply products.
- Ability to explain product features and benefits clearly to customers.
- Previous experience in sales or a customer-facing role is preferred, but not required.
- Ability to upsell or recommend products based on customer needs.
- Valid driver’s license with a clean driving record.
- Experience with delivery driving, including loading, unloading, and safely transporting products.
- Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
- Comfortable with manual tasks, such as loading products and maintaining an organized work environment.
- Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
- Strong organizational skills to handle multiple tasks and orders simultaneously.
- Accuracy in processing orders and ensuring proper product delivery.
- Ability to troubleshoot and address customer concerns effectively.
- Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
- Positive attitude and adaptability in a dynamic work environment.
- Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
- Ability to learn new software or systems as needed.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training opportunities with potential for raises, bonuses, and promotions.
- Wellness Resources
- Profit Sharing
Job Tags
Holiday work, Temporary work, For contractors, Outdoor,