Job Description
Position Summary The DMC Travel Consultant is responsible for creating itineraries, proposals & costings for both FIT & Group business & converting requests into sales from A&K Tour Operators, third party retail travel agents, non-retail & Akorn Destination Management partners.
Responsibilities and Accountabilities - Be that service oriented person who offers creative proposals tailored to the client's demands and budget with speedy accurate responses ensuring high conversion rates.
- Meet or exceed established sales and profit margin goals
- Meet or exceed established A&K Service Level Agreements and standards
- Assist guests, Travel Agents and A&K staff with custom programs, cruise, pre/post accommodations
- Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines
- Maximize conversions by following up on Option Quote bookings in established timeframe
- Demonstrate competency of product knowledge
- Collaborate with internal departments to facilitate booking process and sales
- Maintain up to date knowledge of current product offerings by reading direct mail pieces and attending regularly scheduled department meetings and training/product briefing sessions
- Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained
- Make recommendations for process, procedure and technology improvements
- Participate in training sessions for travel agents
- Sales projects as determined by management
Skills and Abilities - Excellent verbal and written communication skills with an emphasis on telephone sales
- Detail oriented with excellent organizational skills and ability to multi task
- Prefer geographic, cultural and natural history knowledge of the Northern Rockies, Southwest, California, Alaska, Pacific Northwest, British Columbia, Alberta & Eastern Canada.
- Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
- Good judgment and problem-solving skills
- Ability to work in a team environment
- Excellent inter-personal skills
- Must be able to read/write/speak in English
- Foreign language skills preferred
Requirements Education and Experience - Associate or bachelor's degree preferred or equivalent experience
- High School diploma required
- Two years travel industry experience preferred
- Sales experience preferred
- Knowledge of North American geography preferred
Pay Range - $50,000 to $60,000 annually, with additional earning potential through travel consultant sales incentives.
Benefits A&K offers a large portfolio of competitive benefits to all eligible, fulltime employees including a sales incentive plan. Some
benefits are provided at no cost to the employee, such as group life insurance, short-term and
long-term disability, and travel discounts through use of an IATAN Travel Professional card. Other
elective benefits include medical, dental, and vision insurance, supplemental life insurance,
pre-tax healthcare and dependent FSAs, and a 401(k) plan with generous company match.
This job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required by the employee. Abercrombie & Kent USA
Job Tags
Full time, Temporary work,