Job Description

Job Title: ERP Business Analyst

Location: Phoenix, AZ 85007

Contract Type: 11 Months

Note: Candidates without FPCC will need to apply for one.

Position Overview:

The ERP Business Analyst position entails the analysis of business requests, the conversion of these requests into design documentation, the resolution of system issues, and the provision of business support and guidance within the ERP organization. This role necessitates a strategic approach with robust analytical and problem-solving capabilities, coupled with the capacity to function effectively in a dynamic environment. A preferred candidate will demonstrate a documented history of successful implementation and support of intricate ERP projects, and possess a comprehensive understanding of cross-functional cloud-based programs. This role demands a thorough understanding of the Cornerstone system and demonstrable expertise in Enterprise Resource Planning (ERP) system conversions.

Key Responsibilities:

• Facilitating workshops to analyze business requirements and determine functional solutions.
• Strategically planning and allocating resources for the creation of comprehensive functional design documents and other essential project deliverables.
• Conducting detailed analyses and gap assessments of current operational processes against future designed processes.
• Developing detailed business concepts and functional designs to support identified business requirements.
• Addressing complex functional issues and providing expert functional support to the ERP project team.
• Designing and executing testing protocols for reports and analytics to fulfill Business Intelligence needs.
• Engaging in collaborative partnerships with ERP project teams to prepare participants for meeting sessions and provide clarification on Advantage ERP related business functions.
• Leading, coordinating, and executing functional tasks throughout the System Development Lifecycle (SDLC).
• Converting business case analyses and requirements into precise design documents.
• Creating detailed documentation of user stories, test plans, and test execution results.
• Organizing and conducting peer review sessions to ensure quality and accuracy.
• Providing expert consultation to ERP project teams regarding the root causes of ERP software issues, and recommending organized and systematic solution implementation methodologies.
• Offering mentorship, exercising influence, facilitating collaboration, delivering presentations, maintaining communication, developing strategies, performing analyses, and engaging in problem-solving activities.
• Serves as the primary liaison between the Information Technology department and various business units.
• Supports the organization's core business processes and applications, and recommends business process re-engineering where appropriate.
• Offers functional expertise to developers during the design and construction stages of projects.
• Upholds business systems standards by employing project management methodologies, tools, and procedures as standard practice.

Qualifications

Minimum Soft Skills:

• Team-oriented, with clear verbal and written communication skills.
• Customer service oriented, with a customer-centric approach to problem-solving.
• Solicits customer feedback to enhance service, responds to service and assistance requests, and consistently meets commitments.
• Effectively manages challenging or emotionally charged customer interactions and fosters robust relationships.
• Identifies opportunities to leverage solutions for efficiency improvements and waste reduction.
• Exhibits excellent interpersonal, written, and oral communication abilities.
• Demonstrates a proven capacity to balance, prioritize, and organize multiple tasks.
• Collaborates effectively within teams and across organizational boundaries.
• Capable of synthesizing feedback and adjusting plans accordingly.
• Possesses a demonstrated ability to build strong relationships internally and externally.
• Proficient analytical skills to evaluate information from diverse sources, consolidate details, and extract functional requirements.

Minimum Qualifications:

• Bachelor's degree in Project Management, Business Administration, Information Technology, or a related discipline.
• A minimum of four (4) to six (6) years of experience in the implementation of Enterprise Resource Planning (ERP) systems, with a particular emphasis on Human Resources, Learning Management and/or Cornerstone Systems. Demonstrated experience with the "CGI Advantage" system is highly preferred.
• Prior experience in the Public Sector and Government Management is preferred.

Desired Qualifications:

• Agile certification, such as SAFe certification, with related agile implementation experience.

Experience in Public Sector, Government Management

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