Job Description
SERVER - BANQUET Location San Antonio, TX (Downtown area) : Overview: The Banquet Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Banquet Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Responsibilities:
- Setting up and breaking down events according to Banquet Event details.
- Running food.
- Handling cash & other forms of payment.
- Making proficient sales transactions- using apoint-of-sale system.
- Properly checks I.D.s- for guests who order alcoholic beverages.
- Demonstrating responsible alcohol service.
- Demonstrating impeccable product knowledge.
- Suggestive selling- using proven techniques.
- Answering questions- accurately and politely.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Maintaining a clean & organized station - including pre-bussing & table maintenance.
- Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
- Demonstrating knowledge of all table/station numbers.
- Directing guests to areas & restrooms.
- Creating memorable experiences.
- Entertaining guests to create "Raving Fans."
This reflects the position's essential functions; it does not encompass all of the tasks that may be assigned. Qualifications: EXPERIENCE, EDUCATION, AND CERTIFICATIONS - High School dipoloma or equivalent.
- Follows all food safety & sanitation procedures. In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card.
SKILLS - Remaining calm in a hectic, fast-paced atmosphere.
- Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
- Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS - Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to travel via auto or airplane for long periods of time.
Additional Details: - Must be the minimuym legal age to be employed. In some regions, a legal minimum age is required to serve foos & alcohol- check with the person interviewing you to ensure you meet these requirements.
- Practicing all general safety standards.
- Maintaining a well-groomed appearance ("having a plan").
- Following all uniform guidelines.
- Recycling products, where possible.
- Maintaining HRC's 5 core Values and Mission Statement.
- Your Cafe may cross-train to Server and Busser positions. This may become a rotated position for the Servers and only used during busy volume shifts. Please see the Server .
Job Tags
Part time, Shift work,